FREQUENTLY ASKED QUESTIONS

Can I customise my order/substitue certain things?

Of course! We understand some flavours/treats aren't always what everyone enjoys. If you wish to customise or substitute anything, please just get in touch with us to discuss. Otherwise, leave a note on your order upon checking out.

 

Do you require full payment before orders are confirmed?

Yes, we require you to make full payment before we will confirm that your order is placed and booked for delivery. We need to do this as we work closely with suppliers who also need to be paid for their services. 

 

Do you make the donuts and cookies @ Bites?

We love creating your sweet treat boxes, but we do not physically make the donuts or cookies that we supply in them. The donuts are supplied from Holey Heaven, and our Cookies are supplied from Supreme Cookie Co. Both businesses are local in Tassie, which we love to support!

 

Is each box, douquet and cookie bouquet the same?

Absolutely not! In regards to amount of donuts, cookies, bulk products - yes. But each order is handmade with love and therefore not everything is exactly the same! This is what we love about small businesses. 

 

What are your delivery/shipping options?

We offer local delivery for all Douquets and Cookie Bouquets - given these are delicate. Our lolly boxes/sweet cones can be shipped anywhere. We also offer PICK UP which is FREE!

 

Do you offer catering or custom orders? And what about bulk order discounts?

YES! We are here to make your life easier, and sweeter, so please contact us directly on hello@bitesdessertparlor.com.au to enquire about our options. 

             

Are you supportive of ideas/feedback?

100%. Our customers are what keeps us in business. If you have any ideas or creations you'd love to see us release, or you want to drop us some feedback, please email us on hello@bitesdessertparlor.com.au and we will be happy to chat!